Frequently Asked Questions

Our platform features a multi-tier referral network system. When you share your unique referral link (found in your Profile), you build a multi-level downline team:

• How levels are counted: always from you, downwards. The people you invited are Level 1. The people they invite are Level 2, and so on. Your account page shows how many team members sit on each level. • Which levels pay you: none at the moment. This store has not configured any paid referral level, so every member of your team is shown as earning nothing until the store sets them up.

• Product Referral Commission (MYR): Earned in the store currency when customers purchase products using your shared product referral links. Payouts are credited directly to your Available Product Commission balance.
• User Referral Points (Pts): Earned as loyalty points when members in your referral network place orders. Points can be redeemed for free physical products or discount vouchers in the Reward Center.

Simply log in, navigate to My Profile, and select the Affiliate Program tab. You will find a 1-click "Copy" button for your unique referral link, your total network member statistics, and your interactive downline Network Tree.

Your Network Tree tracks every downline who joins through your team, at any depth. Referral points, however, follow this store's active payout tiers. No tier is configured right now, so every level is beyond payout. Your tree still records the whole team.

Yes! Active VIP subscriber members enjoy 100% full affiliate rewards protection on all product commissions and network points. Non-subscribed accounts may be subject to non-subscriber penalty deductions configured by the merchant.

For every RM 1.00 spent in our store, you automatically earn base loyalty points. Points are credited to your account the moment your order payment is verified.

Yes! Visit the Reward Center inside your Profile. You can exchange accrued points for discount vouchers or free physical products. When claimed, physical items are added to your shopping cart at RM 0.00 (FREE)!

After exchanging your points for a voucher in the Reward Center, go to Checkout and select your active voucher from the dropdown menu. The discount will be applied immediately to your order total.

We accept secure online payments including FPX Online Banking, Credit/Debit Cards, major E-Wallets, DuitNow QR, and direct manual bank transfers.

You don't need to re-select your cart items! Open My Profile and click Order Tracking. Locate your pending order and click the Pay Now button to safely complete your transaction.